CritiCall for Contact Centers (C4)
is now available for testing in the commercial contact center environment.
C4: CritiCall for Contact Centers. Created for the high-stress 911 call taker environment, CritiCall has now been adapted for use in commercial call centers. While the nature of commercial call center calls may not be of the life-or-death variety, if you are a call center manager or owner, they are no less important to you.
Visit the C4 Testing Software Website.
Improve the quality and performance of your organization by selecting employees who possess the critical skills and abilities necessary for success on the job. C4: CritiCall for Contact Centers will help you select employees who possess critical skills and abilities such as:
· Listening and Understanding
· Using Logic and Reasoning
· Learning and Retaining
· Reading and Comprehending
· Using a Computer While Listening or Speaking
Studies have shown that successfully using a computer while listening or speaking is a cognitive ability that many people do not possess.
By accurately measuring this ability before hire, organizations are able to screen out applicants who would otherwise be frustrated by their own inability to perform typical job duties. C4 can help you to identify these people!
Scientific studies show that computer-related multi-tasking requires the ability to use a computer as part of a subconscious, automatic routine!
Fact: If workers have to focus on using the computer, they may have extreme difficulty focusing on other required tasks!
Answer: CritiCall for Contact Centers automatically measures computer-related abilities!
C4 is virtually self-administering and self-scoring. The job applicant sits at the computer and the C4 program does the rest. C4 tests appear - as selected by the test administrator - one after another, until the applicant is informed by C4 that the test session is complete. C4 automatically scores virtually every aspect of the test.
Visit the C4 Testing Software Website.